Cookie Policy

COOKIE POLICY

Effective Date: 12 February 2026
Last Updated: 12 February 2026

THE STRAIGHT TALK

This is our Cookie Policy. Not because lawyers love paperwork, but because UAE law requires it. And honestly, you deserve to know what data we track and why.

We're legally required to tell you about cookies, get your consent, and give you control. We'll do that. But we won't bury you in corporate jargon or trick you with dark patterns. That's not how we operate.

1. WHO WE ARE

Cook and Re DWC-LLC
Trade License Number: 13917
Registered Address: Business Centre, Floor 3, Building A3, Business Park, Dubai South, Dubai, U.A.E.
Email: conquerors@cookandre.com
Phone: +971 58 178 4880
Website: www.cookandre.com | www.cookandre.ae

Governing Law: UAE Federal

WHAT ARE COOKIES (IN PLAIN ENGLISH)

Cookies are small text files that websites store on your device. They help us remember who you are, improve your experience, and understand how people use our site.

Think of them like breadcrumbs. Except instead of leading you through a forest, they help us understand if our website is actually worth a damn.

WHAT COOKIES WE USE

We categorize our cookies into four types. Only Essential Cookies work automatically. Everything else requires your explicit permission.

1. ESSENTIAL COOKIES (Always Active)

Purpose: These make the website function. Security, basic navigation, remembering your cart.

Legal Basis: Necessary for the service you requested. No consent required under UAE PDPL.

Services Used:

  • Shopify - E-commerce platform functionality, shopping cart, checkout process
  • Stripe - Payment processing, fraud prevention, transaction security

What These Track:

  • Session management (so you don't have to log in every page)
  • Shopping cart contents (your selected watches stay in cart)
  • Security tokens (protect against fraud and attacks)
  • Language preferences
  • User authentication (if you create an account)

Retention Period: Up to 12 months (session cookies deleted when you close browser)

You can't disable these. Without them, the site breaks. That's the reality.

2. PERFORMANCE & ANALYTICS COOKIES (Requires Your Consent)

Purpose: Help us understand what works and what doesn't. Page views, time spent, bounce rates, user behavior patterns.

Services Used:

  • Google Analytics 4 - Website traffic analysis, user journey mapping, conversion tracking (IP anonymization enabled)
  • Hotjar - Heatmaps, session recordings, user feedback, behavior analysis

What We Track:

  • Pages visited and navigation paths
  • Time spent on site and specific pages
  • Scroll depth and interaction points
  • Device type, browser, screen resolution
  • Geographic location (country/city level only - never precise)
  • Referral sources (where you came from)
  • Button clicks and form interactions
  • Mouse movements and heatmap data
  • Session recordings (anonymized)

What We DON'T Track:

  • Your name or email (unless you provide it)
  • Exact GPS location
  • Keystroke logging
  • Password or payment information

Data Transfers: Google Analytics and Hotjar process data on servers in the United States and European Union. By consenting, you agree to international data transfers under adequate safeguards.

Retention Period: Up to 24 months

Why We Use These:
To make the site better. If everyone bounces from a page in 3 seconds, we need to fix that page. If nobody scrolls past the fold, we need to lead with better content. Simple.

Your Choice: You decide if we can use these. Accept or decline in the cookie banner.

3. MARKETING & ADVERTISING COOKIES (Requires Your Consent)

Purpose: Show you relevant content and ads across platforms. Track campaign effectiveness. Build audiences of people who share your interests.

Services Used:

  • Facebook Pixel - Cross-platform behavior tracking, retargeting on Facebook and Instagram, lookalike audience building
  • Google Ads - Conversion tracking, remarketing across Google network, campaign measurement
  • Mailchimp - Email campaign tracking, engagement metrics, open and click rates

What These Do:

  • Remember products you viewed
  • Track which watches caught your attention
  • Show you retargeted ads on Instagram, Facebook, Google
  • Measure which marketing channels actually work
  • Build interest profiles based on browsing behavior
  • Track email engagement (opens, clicks, conversions)
  • Create lookalike audiences of people similar to our customers
  • Measure cross-platform behavior patterns

What We Track:

  • Products viewed and time spent
  • Add-to-cart actions (even if you don't complete purchase)
  • Pages that engaged you
  • Content you interacted with
  • Email opens and link clicks
  • Cross-device behavior (if you're logged into Facebook/Google)
  • Ad impressions and click-through rates
  • Conversion events (purchases, sign-ups, reservations)

How We Use This Data:

  • Show you watches you actually want to see
  • Retarget you with relevant content (not spam)
  • Build audiences of people who value challenge over comfort
  • Stop showing you ads once you've purchased
  • Measure what marketing doesn't waste your time
  • Understand which platforms our community prefers

Data Shared With:

  • Meta (Facebook/Instagram) - Browsing behavior, product interests, demographics
  • Google - Search behavior, site interactions, conversion data
  • Mailchimp - Email engagement, campaign performance

Data Transfers: Facebook Pixel, Google Ads, and Mailchimp process data primarily on US servers. Standard contractual clauses protect your data during international transfers.

Retention Period: Up to 12 months

Your Choice: Opt-in only. We won't track you across platforms unless you explicitly agree.

4. PREFERENCE COOKIES (Requires Your Consent)

Purpose: Remember your choices and settings to personalize your experience.

What These Remember:

  • Display preferences (grid vs. list view)
  • Video auto-play settings
  • Chat widget preferences
  • Font size adjustments
  • Previously viewed products

Retention Period: Up to 12 months

Your Choice: These enhance your experience but aren't required.

THIRD-PARTY COOKIES & SERVICES

We use the following third-party services. Each may set cookies when you consent:

Analytics & Performance

  • Google Analytics 4 - Website traffic analysis, user behavior tracking, conversion measurement (IP anonymization enabled, data processed in US/EU)
  • Hotjar - Heatmaps, session recordings, user feedback tools (data processed in EU/US)

Marketing & Advertising

  • Facebook Pixel - Cross-platform behavior tracking on Facebook and Instagram, retargeting, campaign measurement, lookalike audiences (data processed in US)
  • Google Ads - Conversion tracking, remarketing across Google Display Network and Search, audience building (data processed in US)
  • Mailchimp - Email campaign tracking, engagement metrics, automation workflows (data processed in US)

Essential Services

  • Stripe - Payment processing, fraud prevention, transaction security (data processed globally)
  • Shopify - E-commerce platform functionality, shopping cart, checkout (data processed in Canada/US)

Data Protection Safeguards

All third-party services we use:

  • Comply with international data protection standards (GDPR-compliant)
  • Use Standard Contractual Clauses (SCCs) for international transfers
  • Implement appropriate technical and organizational security measures
  • Provide data processing agreements
  • Allow us to fulfill your data subject rights

Review Third-Party Policies

YOUR RIGHTS UNDER UAE LAW

You have the following rights under UAE Federal Decree-Law No. 45 of 2021 (PDPL):

Right to Informed Consent

We won't activate non-essential cookies without your explicit, informed permission. Period.

What This Means:

  • We tell you exactly what we're tracking
  • We explain why we're tracking it
  • We show you who we share data with
  • You choose what happens next

Right to Withdraw Consent

Changed your mind? Revoke consent anytime through our cookie settings. Takes 30 seconds.

How to Withdraw:

  • Click "Cookie Settings" in the website footer
  • Uncheck the categories you want to disable
  • Save preferences
  • We stop tracking immediately

What Happens: We delete non-essential cookies and stop collecting new data. Previous data may be retained according to our retention periods unless you request deletion.

Right to Access

You can request what data we've collected about you through cookies.

How to Request: Email - conquerors@cookandre.com
Response Time: Within 30 days
Format: Clear, structured data export

Right to Deletion (Right to be Forgotten)

You can request we delete your data, subject to legal requirements.

How to Request: Email - counquerors@cookandre.com
What Gets Deleted: All personal data collected through cookies
Exceptions: Data required for legal compliance, contract fulfillment, or fraud prevention

Right to Correction

If we got something wrong about you, you can fix it.

How to Request: Email - counquerors@cookandre.com
Response Time: Within 30 days

Right to Object

You can object to how we process your data, including marketing and profiling.

How to Object: Email conquerors@cookandre.com or use cookie settings
Result: We stop processing for that purpose

Right to Data Portability

You can request your data in a machine-readable format.

How to Request: Email - counquerors@cookandre.com
Format: JSON or CSV file

Right to File a Complaint

If we violate your rights, file a complaint with the UAE Data Office.

Our Promise: We'll work with you to resolve any concerns before it reaches formal complaint stage.

HOW TO MANAGE COOKIES

Via Our Cookie Banner

When you first visit, you'll see our cookie consent banner with three options:

  • Accept All - Enable all cookies (essential, analytics, marketing, preferences)
  • Reject Non-Essential - Only essential cookies (site still works, limited tracking)
  • Customize - Choose exactly which categories you want (granular control)

Change Your Mind Later

Access cookie settings anytime via:

How Often: Change as many times as you want. No judgment.

Via Your Browser

You can also block or delete cookies through your browser settings:

  • Chrome: Settings > Privacy & Security > Cookies and other site data
  • Safari: Preferences > Privacy > Manage Website Data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Edge: Settings > Privacy, search, and services > Cookies and site permissions

Warning: Blocking all cookies may break website functionality. Shopping cart won't work. You'll be logged out constantly. Some pages won't load properly.

Recommendation: Use our cookie banner for granular control instead of browser-level blocking.

CROSS-BORDER DATA TRANSFERS

Many cookies transfer data outside the UAE to countries with different data protection laws.

Where Your Data Goes:

  • United States: Google Analytics, Facebook Pixel, Google Ads, Mailchimp, Stripe, Shopify
  • European Union: Hotjar, Google Analytics (some servers), Stripe (some processing)
  • Canada: Shopify (primary servers)

Why This Matters:

Some countries don't have UAE-equivalent data protection laws. Your data could theoretically be accessed by foreign governments or law enforcement under their local laws.

How We Protect You:

  • Standard Contractual Clauses (SCCs): Legal contracts approved by EU and recognized by UAE requiring adequate data protection
  • Adequacy Decisions: We only use providers in countries deemed to have adequate protection
  • Encryption in Transit: All data encrypted during transfer (TLS 1.3 minimum)
  • Access Controls: Strict limitations on who can access your data
  • Regular Audits: We review third-party security annually

Your Explicit Consent:

By accepting analytics or marketing cookies, you explicitly consent to international data transfers under these safeguards.

Your Data Rights Travel With It: Whether processed in Dubai or Delaware, you retain all rights under UAE PDPL.

COOKIE RETENTION PERIODS

Cookie Type Duration Auto-Delete
Session Cookies Deleted when you close your browser Yes
Essential Cookies (Persistent) Up to 12 months Yes
Analytics Cookies Up to 24 months Yes
Marketing Cookies Up to 12 months Yes
Preference Cookies Up to 12 months Yes

Your Consent Expires: After 12 months, we'll ask for your consent again. This isn't us being annoying - UAE PDPL requires periodic consent renewal.

What Happens After Expiry:

  • Non-essential cookies stop collecting new data
  • You'll see the consent banner again
  • Previous consent preferences pre-selected (you can change them)
  • One click to renew if you want the same settings

COOKIES WE DO NOT USE

For transparency, here's what we explicitly DON'T use:

Third-Party Advertising Networks - No random ad exchanges selling your data
Affiliate Tracking Cookies - No commission-based data sharing
Social Media Login Cookies - No "Sign in with Facebook" data harvesting
Browser Fingerprinting - No sneaky identification bypassing cookie consent
Keystroke Logging - We never track what you type
Unauthorized Cross-Site Tracking - No tracking you across unrelated websites
Data Broker Cookies - We don't sell your data to third parties

CHILDREN'S PRIVACY

Our website and products are designed for adults. We don't knowingly collect data from anyone under 18.

If You're Under 18: Don't use our website or provide personal information.

If You're a Parent: If you believe your child provided information to us, contact conquerors@cookandre.com immediately. We'll delete it.

DATA SECURITY

How We Protect Cookie Data:

  • Encryption in Transit: TLS 1.3 minimum for all data transmission
  • Encryption at Rest: All stored data encrypted using AES-256
  • Access Controls: Role-based permissions, principle of least privilege
  • Regular Audits: Quarterly security reviews and penetration testing
  • Vendor Due Diligence: All third parties meet our security standards
  • Incident Response: 72-hour breach notification protocol (as required by UAE PDPL)

What Cookies Can't Do:

  • Install malware or viruses
  • Access files on your device (beyond what you explicitly share)
  • Harm your computer
  • Identify you personally (without additional information)

Cookies are text files. They're not programs. They can't execute code or "do" anything beyond store information.

UPDATES TO THIS POLICY

We'll update this policy when:

  • We add new cookie providers or services
  • Laws change (new UAE regulations, international standards)
  • We launch new features requiring different tracking
  • We receive guidance from UAE Data Office
  • We change our data practices

How We'll Notify You:

  • Material Changes: Banner notification on website + email to registered users
  • Minor Updates: Updated "Last Modified" date at top of policy
  • Major Overhauls: New consent request (fresh opt-in required)

Your Responsibility:

Check this policy periodically. Continued use after updates = acceptance of changes (unless they require fresh consent).

Date of Last Update: 12 February 2026

CONTACT US

Questions about cookies, data privacy, or your rights?

Data Protection Contact:
Email: conquerors@cookandre.com

Address: Business Centre, Floor 3, Building A3, Business Park, Dubai South, Dubai, U.A.E.
Phone: +971 58 178 4880

What to Include in Your Request:

  • Your name and contact information
  • Description of your request (access, deletion, correction, etc.)
  • Any relevant account information (if applicable)
  • Preferred response format

Response Time: We aim to respond within 72 hours. Complex requests may take up to 30 days (maximum allowed under UAE PDPL).

No Cost: Exercising your data rights is free (unless requests are manifestly unfounded or excessive).

UAE DATA OFFICE

If you believe we've violated your data protection rights and we haven't resolved your complaint to your satisfaction, you have the right to file a complaint with:

UAE Data Office

Before Filing: We encourage you to contact us first. Most issues can be resolved directly without formal complaints. We take data protection seriously and want to make things right.

LEGAL BASIS FOR PROCESSING

Under UAE PDPL, we process cookie data under the following legal bases:

Essential Cookies:

  • Legal Basis: Necessary for contract performance (providing the e-commerce service you requested)
  • Article: UAE PDPL Article 4(2)(b) - Processing necessary for contract execution

Analytics Cookies:

  • Legal Basis: Your explicit consent
  • Article: UAE PDPL Article 4(1) - Consent of data subject

Marketing Cookies:

  • Legal Basis: Your explicit consent
  • Article: UAE PDPL Article 4(1) - Consent of data subject

Preference Cookies:

  • Legal Basis: Your explicit consent
  • Article: UAE PDPL Article 4(1) - Consent of data subject

AUTOMATED DECISION-MAKING

We use cookies for limited automated decision-making:

What's Automated:

  • Product Recommendations: Based on browsing history
  • Dynamic Pricing: Not used (prices are fixed for all users)
  • Content Personalization: Showing relevant watches based on interests
  • Email Segmentation: Sending targeted content based on behavior

What's NOT Automated:

  • Purchase approvals (all manual)
  • Account creation/verification
  • Customer service decisions
  • Reservation approvals for limited editions

Your Right: You can object to automated decision-making by disabling marketing cookies or contacting us directly.

COOKIE AUDIT TRAIL

We maintain detailed records of:

  • What cookies are active on our website
  • Who consented to what (anonymized unless you have an account)
  • When consent was given/withdrawn
  • Which versions of this policy applied when
  • Third-party data processing agreements

Why: Legal compliance and defending your rights if challenged.

Access: Available upon request to data protection authorities or in legal proceedings.

THE BOTTOM LINE

We track what we need to make the site work and improve it. Everything else requires your permission.

We won't trick you with dark patterns or pre-checked boxes. We won't make it hard to say no. We won't sell your data to the highest bidder.

Analytics cookies help us build a better experience. If you disable them, we're flying blind - but that's your right.

Marketing cookies help us show you watches that matter to you, not random spam. If you disable them, you'll still see ads - they just won't be relevant.

Your data. Your choice. Your control.

That's the Cook & Re way.

The countdown started the day you were born. Make it count.

For Conquerors Only.