1. INTRODUCTION

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Cook and Re DWC-LLC ("Cook & Re", "we", "us", or "our"), a company registered in Dubai South, United Arab Emirates.

Company Details:

Legal Name: Cook and Re DWC-LLC
Trade License Number: 13917
Registered Address: Business Centre, Floor 3, Building A3, Business Park, Dubai South, Dubai, U.A.E
Email: conquerors@cookandre.com
Phone: +971 58 178 4880
Website: www.cookandre.com | www.cookandre.ae

By accessing our website or placing an order for our timepieces, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of the United Arab Emirates.

If you do not agree to these Terms, do not use our website or purchase our products.

2. WHO WE ARE

Cook & Re creates Swiss-made mechanical timepieces for men who choose challenge over comfort. Our watches are not mass-produced status symbols. Each piece is limited to 50 units maximum, featuring the Sellita SW270-1 movement with power reserve complication — a daily reminder that your time is finite.

We are not for everyone. We are for conquerors only.

3. ELIGIBILITY

3.1 Age Requirement

You must be at least 18 years old to purchase from Cook & Re. By placing an order, you confirm that you meet this age requirement and have the legal capacity to enter into binding contracts under UAE law.

3.2 Geographic Availability

We ship worldwide. International orders are subject to customs duties and import taxes in your jurisdiction, for which you are solely responsible.

4. PRODUCT INFORMATION

4.1 Accuracy of Information

We take extreme care to ensure all product descriptions, specifications, and imagery accurately represent our timepieces. However:

Photographs may show slight variations from the actual product due to lighting and screen settings
Every watch is individually crafted; minor variations in finishing may occur
All technical specifications are accurate as of the date published

4.2 Limited Editions

All Cook & Re timepieces are produced in extremely limited quantities (maximum 50 pieces per reference). Once sold out, models may be discontinued. We reserve the right to discontinue any model at any time.

4.3 Country of Origin

All Cook & Re timepieces are Swiss-made featuring authentic Sellita SW270-1 movements manufactured in Switzerland. Case components are manufactured to Swiss standards and assembled in Switzerland.

4.4 Authenticity Guarantee

Every Cook & Re timepiece is:

Swiss-made with authentic Sellita SW270-1 movement
Supplied with a unique serial number
Accompanied by official documentation verifying authenticity
Covered by our warranty as detailed in Section 11

We do not sell, have never sold, and will never sell counterfeit or replica timepieces.

5. PRICING AND PAYMENT

5.1 Currency

All prices are displayed in United Arab Emirates Dirhams (AED) and United States Dollars (USD). You may select your preferred currency during checkout. Prices in each currency are set independently and may not reflect exact real-time exchange rates.

5.2 Price Accuracy

Prices shown on the website are the final prices you will pay in your selected currency
We will never charge more than the advertised price (this would violate UAE Consumer Protection Law)
If we discover a pricing error after you place an order, we will notify you immediately and give you the option to proceed at the correct price or cancel with a full refund

5.3 Price Protection

If we offer a discount or price reduction within 30 days of your purchase, you are entitled to a refund of the price difference in the currency you paid. Contact us at conquerors@cookandre.com within 30 days of the discount announcement to claim your refund. This demonstrates our commitment to the brotherhood — no one who acted decisively should be penalized.

5.4 Payment Methods

We accept payment via the following methods processed securely through Stripe:

Credit and Debit Cards:

Visa (credit and debit cards)
Mastercard (credit and debit cards)
American Express

Digital Wallets:

Apple Pay
Google Pay
Link (Stripe's one-click checkout)

All cards must have sufficient funds and be authorized for international transactions if you are purchasing from outside the UAE.

5.5 Payment Security

All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor. We do not store or have access to your complete card details. Your payment information is encrypted and transmitted securely using industry-standard SSL technology with 3D Secure authentication for additional fraud protection.

5.6 Payment Authorization

By providing payment information, you:

Authorize us to charge the full amount shown at checkout in your selected currency
Confirm that you are the authorized cardholder or account holder
Confirm that funds are available to complete the transaction
Represent that all payment information provided is accurate and current

5.7 Failed Payments

If payment authorization fails, your order will not be processed. We will notify you by email and hold your reservation for 48 hours to allow you to update payment information or use an alternative payment method. After 48 hours, the reservation expires and the watch returns to available inventory.

6. ORDER PROCESS

6.1 Order Placement

When you complete checkout and submit payment:

You make an offer to purchase
You receive an automatic order confirmation email acknowledging receipt (this is NOT acceptance of your order)
We review your order and verify payment
We send an order acceptance email within 24 hours
A binding contract is formed upon our order acceptance

6.2 Order Acceptance

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to:

Suspected fraudulent transactions
Pricing or product description errors
Product availability issues
Failure to meet eligibility requirements
Violation of these Terms

If we cancel your order after payment has been processed, we will issue a full refund within 7–14 business days to your original payment method.

6.3 Order Modifications and Cancellations

Once an order acceptance email is sent, the order cannot be modified. You may request cancellation, but we cannot guarantee accommodation. If cancellation is accepted before shipment, a full refund will be issued. Once shipped, our Return Policy (Section 10) applies.

6.4 Reservation System for Pre-Orders

For upcoming models or new releases:

Email Reservation:

You may submit an email reservation expressing interest in a future production
Reservations are processed on a first-come-first-served basis (timestamp order)
Reservation does not guarantee the right to purchase
No payment is required to reserve

Allocation Process:

When production is confirmed, we contact reservations in sequence (earliest first)
You receive an email notification that your reserved timepiece is ready for purchase
You have 24 hours from notification to complete your purchase
If purchase is not completed within 24 hours, allocation passes to the next reservation in sequence

No Obligation:

Email reservation creates no obligation on either party
You may decline the purchase opportunity when contacted
We reserve the right to decline any reservation at our sole discretion

7. SHIPPING AND DELIVERY

7.1 Shipping Coverage

Fully-insured express delivery worldwide is included with every order. All shipments are handled by reputable international logistics providers including Aramex, DHL, and FedEx, fully insured for the declared value. We select the optimal carrier based on your destination to ensure secure, timely delivery.

7.2 Delivery Timeframes

Estimated delivery times worldwide: 2–5 business days from order acceptance.

These are estimates only. Actual delivery times may vary due to customs clearance, public holidays, security screenings, or unforeseen circumstances. We are not liable for carrier delays beyond our control.

7.3 Tracking

You will receive a tracking number via email once your order ships. You are responsible for monitoring the tracking and ensuring someone is available to receive the package.

7.4 Shipping Insurance

All shipments are fully insured for their declared value. In the event of loss or damage during transit, we will work with the carrier to resolve the issue and will replace your timepiece or issue a full refund at our discretion.

7.5 Customs and Import Duties

For international orders outside the UAE:

You are responsible for all customs duties, taxes, and import fees imposed by your country
These charges are NOT included in the product price
Customs charges vary by jurisdiction and are determined by your local customs authority
Refusal to pay customs charges or failure to collect your package does not entitle you to a refund
For specific customs information, consult your local customs office before ordering

7.6 Delivery Address

You are responsible for providing an accurate, complete shipping address. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information. Ensure the delivery location is secure.

7.7 Delivery Failure

If delivery fails due to:

Incorrect shipping address provided by you
Refusal to accept delivery
Failure to respond to carrier delivery attempts
Absence during delivery without arranging redelivery

You will be responsible for additional shipping costs to re-ship the order. If you request a refund after failed delivery, return shipping costs will be deducted from your refund.

7.8 Risk of Loss

Risk of loss and title pass to you upon delivery to the shipping address you provided. Once delivered and signed for, the watch is your responsibility.

7.9 Force Majeure

We are not liable for shipping delays or failures resulting from circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, civil unrest, government actions, pandemics, carrier strikes, or acts of God.

8. INSPECTION UPON DELIVERY

8.1 Immediate Inspection

Inspect your timepiece immediately upon delivery—ideally in the presence of the courier.

8.2 Damage or Defects

If you discover:

Shipping damage (damaged packaging, physical damage to watch)
Manufacturing defects (visible flaws, movement malfunction)
Missing items (warranty card, documentation, accessories)

7.6 Delivery Address

7.7 Delivery Failure

If delivery fails due to:

Incorrect shipping address provided by you
Refusal to accept delivery
Failure to respond to carrier delivery attempts
Absence during delivery without arranging redelivery

You will be responsible for additional shipping costs to re-ship the order. If you request a refund after failed delivery, return shipping costs will be deducted from your refund.

7.8 Risk of Loss

Risk of loss and title pass to you upon delivery to the shipping address you provided. Once delivered and signed for, the watch is your responsibility.

7.9 Force Majeure

8. INSPECTION UPON DELIVERY

8.1 Immediate Inspection

Inspect your timepiece immediately upon delivery—ideally in the presence of the courier.

8.2 Damage or Defects

If you discover:

Shipping damage (damaged packaging, physical damage to watch)
Manufacturing defects (visible flaws, movement malfunction)
Missing items (warranty card, documentation, accessories)

You must:

Document with photographs (packaging, watch, any defects)
Contact us within 48 hours of delivery at conquerors@cookandre.com
Accept the package (do not refuse delivery)—report the issue to us afterward

We will arrange for inspection and, if confirmed, provide replacement or full refund as appropriate. All shipping costs for returning defective products are covered by Cook & Re.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Ownership

All content on our website and all design elements of our timepieces are owned by Cook and Re DWC-LLC or our licensors, including:

Trademarks: Cook & Re®, logomarks, brand names, taglines
Copyrights: Photography, text, graphic design, website code, product descriptions
Design rights: Watch designs, dial patterns, power reserve indicator design, case architecture
Trade dress: Overall brand presentation and aesthetic

9.2 Restricted Use

You may not:

Reproduce, copy, or redistribute any content from our website
Use our trademarks or brand elements in any manner without written permission
Create derivative works based on our designs
Use automated tools (bots, scrapers) to access or download website content
Reverse engineer or attempt to replicate our products
Use our intellectual property for commercial purposes

9.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes only. This license does not include any right to resell or commercial use of our website or its contents.

9.4 Infringement

Unauthorized use of our intellectual property may result in legal action and is a violation of UAE Federal Law No. 11 of 2021 (Industrial Property Law) and Federal Law No. 38 of 2021 (Copyright Law).

10. RETURN, EXCHANGE, AND REFUND POLICY

Your rights under UAE Consumer Protection Law are preserved and cannot be waived.

10.1 Standard Returns (Non-Defective Products)

7-Day Return Window: In accordance with UAE Federal Decree-Law No. 14 of 2023 (E-Commerce Law), you have the right to return any product purchased online within 7 calendar days from the date of delivery for any reason, subject to the conditions below.

Conditions for Standard Returns:

Watch must be unworn and in pristine, as-new condition
All original packaging, boxes, documentation, warranty cards, and accessories must be included and undamaged
Protective stickers and seals must be intact and unbroken
Watch must show no signs of use, wear, sizing, or adjustment
Bracelet/strap must be in original, unmodified condition

Return Process:

Contact us within 7 days of delivery via email at conquerors@cookandre.com with:
- Order number
- Reason for return (optional but appreciated for product improvement)
- Photographs clearly showing the watch and packaging condition
We will provide return authorization and shipping instructions within 24 hours
Ship the watch back using fully insured, tracked shipping
- Return shipping is covered by Cook & Re (we will provide a prepaid shipping label or reimburse shipping costs up to AED 250 for fully-insured, tracked shipping)
We inspect the watch within 3-5 business days of receipt
If the return meets all conditions, refund is issued within 7-14 business days to your original payment method in the currency you paid

Refund Amount:

Full product price refunded in your payment currency
Original shipping costs refunded (shipping was included, so no deduction)
Return shipping costs covered by Cook & Re (up to AED 250 / USD 70 for insured tracked shipping)

Returns That Cannot Be Accepted: We cannot accept returns if:

The watch has been worn, even briefly
Bracelet has been sized or strap has been adjusted
Protective stickers or seals have been removed
Original packaging or documentation is missing or damaged
Watch shows any signs of use, handling marks, or wear
Return is requested after the 7-day window has closed
Watch has been damaged due to misuse or accident

If a return is rejected for not meeting conditions, the watch will be returned to you at your expense.

10.2 Defective Products and Warranty Returns

If your watch has a manufacturing defect or malfunction, your return rights are NOT limited to 7 days. Warranty coverage is detailed in Section 11.

For defective products at any time during warranty:

Contact us immediately at conquerors@cookandre.com
Describe the defect with photographs or video if possible
We will arrange free return shipping (fully covered by Cook & Re)
We will inspect and either:
- Repair the watch at no charge
- Replace with an identical watch (if available)
- Replace with a comparable model (if original model is discontinued)
- Refund the full purchase price (if repair/replacement is not feasible)

All costs for defective product returns, inspection, repair, and return shipping are borne by Cook & Re.

10.3 Exchange Policy

We do not offer direct exchanges due to the extremely limited nature of our production (50 pieces maximum per reference).

If you wish to exchange for a different model:

Return the original watch per Section 10.1 (within 7-day window)
Place a new order for the desired model (subject to availability)

We cannot hold or reserve alternative models during your return process. Limited editions operate on first-come-first-served basis.

10.4 What Cannot Be Returned or Refunded

The following are NOT valid grounds for return or refund:

Change of mind after wearing the watch (even briefly)
Buyer's remorse after the 7-day return window has expired
Size or fit preference after you have sized the bracelet or worn the watch
Cosmetic preference (color appears different than expected) after the 7-day window
Normal wear and tear (scratches, strap wear) after extended use

11. WARRANTY

11.1 Warranty Coverage

Cook & Re warrants that your timepiece will be free from manufacturing defects in materials and workmanship for a period of 24 months (2 years) from the date of delivery.

This warranty covers:

Movement malfunction due to manufacturing defect or faulty components
Case or crystal defects (cracks, structural failures, coating defects not caused by wear)
Crown, pushers, or other component failures due to manufacturing defect
Dial or hands defects (misalignment, loose components, manufacturing flaws)
Bracelet or clasp defects (broken links, clasp failure not due to wear)

This warranty does NOT cover:

Normal wear and tear (scratches, scuffs, strap wear, case polish wearing, patina development)
Damage from misuse, accidents, impacts, drops, or excessive force
Water damage if the watch's water resistance rating was exceeded or crown was not properly secured
Damage from unauthorized service, repairs, modifications, or third-party tampering
Accuracy variations within manufacturer specifications (±5-10 seconds/day for mechanical movements)
Cosmetic damage (scratches, dents, discoloration) occurring after delivery
Loss, theft, or damage caused by third parties
Strap or bracelet wear from regular use
Damage caused by exposure to magnets, chemicals, or extreme temperatures

11.2 Warranty Service Process

To make a warranty claim:

Contact us at conquerors@cookandre.com with:
- Order number or watch serial number
- Detailed description of the defect or malfunction
- Photographs or video clearly showing the issue
We will evaluate the issue and provide shipping instructions for return (at our expense)
We will inspect the watch to confirm the defect is covered under warranty
Upon confirmation, we will, at our discretion:
- Repair the watch at no charge to you
- Replace with an identical model (if available)
- Replace with a comparable model (if original is discontinued)
- Refund the full purchase price (if no other option is feasible)

All shipping costs for warranty service are covered by Cook & Re (both to us and back to you, fully insured).

11.3 Warranty Period Extension

UAE Legal Requirement - Automatic Extensions:

If your watch is under repair for any period, the warranty period is automatically extended by the duration you are without use of the watch.

Example: If your watch needs a 30-day repair at 18 months into the warranty, when your watch is returned, you have 30 additional days added to your remaining warranty coverage.

11.4 Warranty Validation Requirements

To receive warranty service, you must:

Provide proof of purchase (order confirmation, invoice, email receipt)
Provide the watch with an authentic Cook & Re serial number
Confirm the watch has not been serviced or modified by unauthorized parties

Warranty is void if:

Watch has been opened or serviced by non-authorized service centers
Serial number has been altered, removed, or is illegible
Proof of purchase cannot be provided

11.5 Geographic Coverage

This warranty is valid worldwide.

For warranty service:

Within GCC (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman): Contact us and we arrange pickup at our expense
International: Ship watch to our Dubai service center (shipping to us is your responsibility; return shipping to you is our responsibility, fully insured)

We will provide authorized service center information for your region when available. Currently, all warranty service is performed at our Dubai facility or authorized Swiss service centers.

11.6 Exclusions and Limitations

This warranty is your exclusive remedy for defects. To the maximum extent permitted by UAE law, we make no other warranties, express or implied, except as required by UAE Consumer Protection Law.

Nothing in this Section limits your rights under UAE law, including your right to repair, replacement, or refund for defective products as mandated by Federal Law No. 15 of 2020.

12. PRODUCT RECALL AND SAFETY

12.1 Notification Obligation

In compliance with UAE Consumer Protection Law, if we discover any defect that could pose a safety risk or significantly impair the functionality of our timepieces, we will:

Immediately notify the UAE Ministry of Economy and relevant authorities
Notify all affected customers by email and phone (if available)
Cease sales of affected models immediately
Post notice on our website
Initiate a recall program offering free repair, replacement, or full refund

12.2 Your Cooperation

If we issue a product recall:

Please respond promptly to our notification
Stop using the affected timepiece immediately
Follow our instructions for return or service
We will cover all costs associated with the recall (shipping both ways, repair, replacement, or refund)
No documentation of defect or proof of issue is required—recall notice is sufficient

12.3 Recall Rights

In the event of a recall, you are entitled to choose:

Repair at no charge
Replacement with identical or comparable model
Full refund of purchase price

All costs are borne by Cook & Re.

13. LIMITATION OF LIABILITY

13.1 What We Are Liable For

Nothing in these Terms limits our liability for:

Personal injury or death caused by our negligence or defective products
Fraud or fraudulent misrepresentation
Breach of consumer protection rights under UAE law
Product defects causing personal harm
Any other liability that cannot be excluded or limited under UAE law

13.2 What We Are NOT Liable For

To the maximum extent permitted by UAE law, we are NOT liable for:

Indirect or consequential losses, including:
- Loss of profits or business opportunities
- Loss of revenue or anticipated savings
- Damage to reputation
- Loss of data
- Wasted management or office time
Losses caused by your actions:
- Misuse of the timepiece contrary to instructions
- Unauthorized modifications or repairs
- Failure to follow care and maintenance instructions
- Exceeding water resistance ratings
- Damage from accidents, impacts, or negligence

Third-party failures:
- Shipping carrier negligence (though we assist in claims)
- Payment processor issues beyond our control
- Customs delays or seizures
- Acts of third parties (theft, vandalism)
Delays in delivery caused by force majeure events or circumstances beyond our control
Subjective disappointment or aesthetic preferences after the return window has closed

13.3 Maximum Liability Cap

Our maximum aggregate liability to you under these Terms, for any and all claims arising from your purchase, shall not exceed two times (2X) the purchase price you paid for the timepiece in your payment currency.

This cap does NOT apply to:

Liability that cannot be excluded under Section 13.1 (personal injury, fraud, etc.)
Claims covered under product liability laws
Statutory consumer rights under UAE law

13.4 Time Limitation

Any claim against Cook & Re must be brought within two (2) years from the date you discovered (or should reasonably have discovered) the issue giving rise to the claim.

14. FORCE MAJEURE

We are not liable for delays or failures to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, hurricanes, fires)
War, terrorism, civil unrest, riots
Government actions, embargoes, sanctions, import/export restrictions
Pandemics, epidemics, or public health emergencies
Strikes, labor disputes, or workforce shortages
Supplier failures or manufacturing disruptions
Transportation disruptions or carrier failures
Power outages, telecommunications failures, or internet disruptions
Acts of God or other unforeseeable events

If a force majeure event occurs:

We will notify affected customers as soon as reasonably possible
We will use commercially reasonable efforts to resume performance
If performance is delayed beyond 90 days, either party may cancel the affected order with a full refund (if payment was made)

15. DISPUTE RESOLUTION

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates and the applicable regulations of Dubai South Free Zone.

15.2 Informal Resolution First

Before filing any formal legal claim, you agree to contact us at conquerors@cookandre.com to attempt to resolve the dispute informally. We commit to:

Responding within 24 hours (business days)
Working in good faith toward resolution
Escalating to senior management if needed

Most disputes can be resolved through direct communication.

15.3 Formal Dispute Resolution - Hybrid Approach

For claims valued at AED 25,000 or less:

You may choose between:

Option A: Filing a claim in the courts of Dubai, United Arab Emirates
Option B: Submitting the dispute to binding arbitration under the rules of the Dubai International Arbitration Centre (DIAC)

The choice is yours.

For claims valued above AED 25,000:

The dispute must be resolved by binding arbitration in accordance with the Rules of the Dubai International Arbitration Centre (DIAC):

Seat of arbitration: Dubai, United Arab Emirates
Language: English
Number of arbitrators: One (for disputes under AED 100,000) or three (for disputes AED 100,000 and above)
Governing law: UAE law as specified in Section 15.1
The arbitrator's decision is final and binding

Why this approach: Small disputes (most common) give you flexibility to choose the forum you're most comfortable with. Large disputes use arbitration for efficiency, expertise, and finality.

15.4 Consumer Protection Rights Preserved

Nothing in this Section limits your rights under UAE Consumer Protection Law to:

File complaints with the UAE Ministry of Economy - Consumer Protection Department
File complaints with Commercial Compliance and Consumer Protection (CCCP) - Dubai Department of Economy and Tourism
File complaints with any other competent UAE regulatory authority
Pursue any remedies available under UAE consumer protection laws

These consumer protection channels are always available to you regardless of the dispute resolution mechanism chosen.

15.5 Class Action Waiver

To the extent permitted by UAE law, you agree that disputes will be resolved on an individual basis only. You waive any right to bring claims as a class action, consolidated action, or representative action.

15.6 Costs

For informal resolution or regulatory complaints: No costs to you.

For court proceedings: Costs are determined by the court according to UAE law.

For arbitration:

For claims under AED 25,000 (if you choose arbitration): We will cover your arbitration filing fees
For claims over AED 25,000 (mandatory arbitration): Arbitration costs are allocated per DIAC rules

16. PRIVACY AND DATA PROTECTION

16.1 Privacy Policy

Your personal information is collected, processed, and protected in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our website and services, you acknowledge that you have read and agree to our Privacy Policy.

View our Privacy Policy: [INSERT LINK when available]

16.2 Key Data Protection Principles

In compliance with UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law - PDPL):

We collect personal data only as necessary to process your order and provide customer service
We use your data only for order fulfillment, shipping, customer service, and warranty service
We will NOT use your personal data for marketing purposes without your explicit, opt-in consent
We will never sell your personal data to third parties
You have rights to access, correct, delete, or restrict processing of your personal data
You may withdraw consent for marketing communications at any time
We store data securely and retain it only as long as legally required (minimum 5 years for transaction records per UAE regulations)

16.3 Your Rights Under PDPL

You have the following rights regarding your personal data:

Right to access: Request a copy of your personal data we hold
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your data (subject to legal retention requirements)
Right to restrict processing: Limit how we use your data
Right to data portability: Receive your data in a portable format
Right to object: Object to processing for marketing purposes
Right to withdraw consent: Opt out of marketing communications at any time

To exercise these rights, contact us at conquerors@cookandre.com. We will respond within 30 days.

16.4 Data Sharing

We share your personal data only with:

Payment processors (Stripe) to process transactions
Shipping carriers (Aramex, DHL, FedEx) to deliver your order
Service providers who assist with website hosting, email, and customer service
Legal authorities when required by UAE law

All third parties are contractually required to protect your data and use it only for specified purposes.

16.5 International Data Transfers

Some of our service providers (such as Stripe) may process your data outside the UAE. When we transfer data internationally, we ensure adequate protection through:

Standard contractual clauses
Privacy Shield frameworks (where applicable)
Explicit consent (where required)

17. MARKETING AND COMMUNICATIONS

17.1 Explicit Consent Required

We will not send you promotional emails, SMS messages, WhatsApp messages, or other marketing communications unless you have explicitly opted in to receive them.

Opt-in opportunities:

Checkbox during checkout (unchecked by default)
Email subscription form on our website
Direct request to conquerors@cookandre.com

17.2 What Marketing May Include

With your consent, we may send:

New product launches and limited edition announcements
Exclusive offers for existing customers
Brand stories and behind-the-scenes content
Community updates and events
Watchmaking education and care tips

We respect your inbox.

17.3 Opt-Out Rights

You may unsubscribe or opt out at any time by:

Clicking the "unsubscribe" link in any marketing email
Replying "STOP" to SMS messages
Contacting us at conquerors@cookandre.com
Updating your preferences (when account system is available)

We will process your opt-out within 5 business days.

17.4 Transactional Communications

You cannot opt out of essential, non-marketing communications related to your order:

Order confirmations
Shipping notifications and tracking updates
Warranty service updates
Product recall notices
Responses to your customer service inquiries
Changes to Terms or policies affecting your order

These communications are necessary to fulfill our contractual obligations.

18. PROHIBITED CONDUCT

18.1 You May Not:

Use the website for any unlawful purpose or in violation of these Terms
Attempt to hack, disrupt, or compromise the security of the website or servers
Use automated tools (bots, scrapers, crawlers) to access or download website content
Impersonate Cook & Re, our employees, or any other person or entity
Resell our timepieces for commercial purposes without written authorization (occasional private sales are permitted)
Submit false, fraudulent, or misleading information in orders or communications
Engage in speculative buying with intent to flip for profit (we reserve the right to cancel such orders)
Attempt to manipulate the reservation or allocation system
Use our intellectual property (trademarks, designs, images) without permission
Reverse engineer, replicate, or create counterfeit versions of our products
Engage in any conduct that could damage our reputation or business interests
Submit chargebacks or payment disputes in bad faith after receiving products

18.2 Consequences of Violation

Violation of this Section may result in:

Immediate termination of your access to the website
Cancellation of pending orders without refund (if fraud is involved)
Permanent ban from future purchases
Legal action to recover damages and seek injunctive relief
Referral to UAE law enforcement authorities for criminal violations
Collection of legal fees and costs incurred

18.3 Commercial Resale Restriction

Occasional private resale of your watch (e.g., selling to another individual through private channels) is permitted.

What is NOT permitted:

Operating as a commercial dealer or reseller of Cook & Re timepieces
Purchasing watches with primary intent to resell for profit ("flipping")
Listing watches for sale before taking delivery
Bulk purchasing for resale purposes

We reserve the right to refuse sale to known commercial resellers or speculators.

19. MODIFICATIONS TO TERMS

19.1 Right to Modify

We reserve the right to modify these Terms at any time. When we make changes:

Updated Terms will be posted on the website with a new "Last Updated" date
Material changes will be notified by email to customers with active orders or recent purchases
Changes become effective on the date specified in the notification (minimum 7 days notice for material changes)

19.2 Effect of Modifications

For existing orders: The Terms in effect at the time you placed your order will govern that specific transaction
For future orders: Continued use of the website after changes are posted constitutes acceptance of the modified Terms

19.3 Your Options

If you do not agree to modified Terms:

Stop using the website for future purchases
Existing orders remain governed by the original Terms you agreed to
You may close your account (if applicable) by contacting us

20. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or regulatory authority, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these Terms.

The remaining provisions shall continue in full force and effect and shall not be affected by the invalid provision or its removal.

21. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Cookie Policy (when available), and any other policies referenced herein, constitute the entire agreement between you and Cook and Re DWC-LLC regarding your use of our website and purchase of our products.

These Terms supersede all prior or contemporaneous agreements, understandings, warranties, representations, or communications, whether written or oral, between you and Cook & Re.

22. NO WAIVER

Our failure to enforce any provision of these Terms, or our delay in enforcing any provision, does not constitute a waiver of that provision or our right to enforce it in the future.

Any waiver of a provision must be in writing and signed by an authorized representative of Cook & Re to be valid.

23. ASSIGNMENT

23.1 Your Restrictions

You may not assign, transfer, or delegate your rights or obligations under these Terms to any other person or entity without our prior written consent. Any attempted assignment without consent is null and void.

23.2 Our Rights

We may assign, transfer, or delegate our rights and obligations under these Terms to any entity, including in connection with:

Merger, acquisition, or sale of assets
Corporate reorganization
Transfer to an affiliate or subsidiary

Any such assignment will not affect your rights under these Terms, and the assignee will honor all terms and warranties.

24. SURVIVAL

The following sections survive termination or expiration of these Terms:

Section 9: Intellectual Property Rights
Section 11: Warranty
Section 12: Product Recall and Safety
Section 13: Limitation of Liability
Section 15: Dispute Resolution
Section 16: Privacy and Data Protection
Any other provisions that by their nature should survive termination

25. CONTACT INFORMATION

For questions, concerns, complaints, or warranty claims:

Cook and Re DWC-LLC

Address: Business Centre, Floor 3, Building A3, Business Park, Dubai South, Dubai, U.A.E.

Email: conquerors@cookandre.com

Phone: +971 58 178 4880

Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM GST
Expected Response Time: Within 24 hours (business days)

Website: www.cookandre.com | www.cookandre.ae

Trade License Number: 13917
Registered: Dubai South Free Zone

26. INTERPRETATION

26.1 Language

These Terms are drafted in English. If translated into other languages for convenience, the English version shall prevail in case of any conflict, ambiguity, or discrepancy between versions.

26.2 Headings

Section headings and titles are for convenience and reference only and do not affect the interpretation or meaning of these Terms.

26.3 Definitions

"Watch," "timepiece," "product" refer to Cook & Re mechanical watches and any related accessories included with purchase
"You," "Customer," "your" refer to the individual or entity purchasing from or using the website
"We," "us," "our," "Cook & Re" refer to Cook and Re DWC-LLC
"Website" refers to www.cookandre.com, www.cookandre.ae, and all associated digital properties operated by Cook & Re
"UAE" refers to the United Arab Emirates
"GCC" refers to Gulf Cooperation Council countries (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman)

27. ACKNOWLEDGMENT

By placing an order or using our website, you acknowledge that:

You have read, understood, and agree to be bound by these Terms and Conditions
You are purchasing a luxury mechanical timepiece for personal use
You understand this is a limited edition product (maximum 50 pieces)
Limited edition status does not guarantee future value appreciation—this is a watch to wear and use, not an investment vehicle
You have reviewed the product specifications, warranty terms, and return Policy
You have the legal capacity to enter into this binding agreement
You are at least 18 years old
These Terms may be updated from time to time, and you will review updates when notified

FOR CONQUERORS ONLY

The countdown started the day you were born.
What you do with your time is up to you.

Effective Date: 12 February 2026
Last Updated: 12 February 2026
Version: 1.0

Trade License No. 13917 | Dubai South, United Arab Emirates